Effective Date: April 19, 2026 | Version: 1.0
1. General Principle
AI ArchiTech strives to ensure client satisfaction. This policy outlines the conditions under which refunds may be issued for subscription payments.
2. Eligibility for Full Refund
2.1. The Provider does not set a fixed refund period. Cancellation and refund terms are agreed with the Client individually when the subscription is arranged and are recorded in writing before the first payment, because the AI Assistant is configured manually for the Client's specific business.
2.2. The one-time setup fee (400 GEL) is non-refundable, as it covers the cost of initial AI Assistant configuration and deployment.
3. Eligibility for Partial Refund
3.1. A partial refund may be issued at the Provider's discretion in the following cases:
- Extended service outage exceeding 24 consecutive hours caused by the Provider (not by third-party services)
- Material defect in the service that remains unresolved for more than 7 days after being reported
3.2. Partial refunds are calculated proportionally based on the number of days the service was unavailable or materially defective.
4. Refund Not Available
4.1. Refunds are not available in the following cases:
- Circumstances expressly excluded by the individual terms agreed when the subscription was arranged
- The Client's account has been suspended or terminated for violation of the Terms of Service
- Service issues caused by the Client's own content, configuration, or third-party integrations
- Dissatisfaction with AI response quality (as AI responses are inherently variable and cannot be guaranteed)
5. Automatic Refund
5.1. If a payment transaction fails to complete due to a technical error on the part of Bank of Georgia or the Platform, and the amount is deducted from the Client's account, the refund will be processed automatically within 5–10 business days.
5.2. No action is required from the Client for automatic refunds. The Client will be notified by email.
6. Refund Process
6.1. To request a refund, the Client must send an email to [email protected] with:
- Subject: "Refund Request — [Invoice Number]"
- Account email address
- Invoice number
- Reason for the refund request
6.2. Refund requests are reviewed within 3 business days.
6.3. Approved refunds are processed to the original payment method (the same card used for the transaction) within 5–10 business days, depending on the issuing bank.
6.4. The Client will receive email confirmation when the refund is initiated.
7. Cancellation vs. Refund
7.1. Cancelling a subscription does not automatically trigger a refund. Cancellation stops future billing, and the service remains active until the end of the paid period.
7.2. Refund requests must be submitted separately from cancellation requests.
8. Disputes
8.1. If the Client disagrees with a refund decision, they may escalate the matter by writing to [email protected] with additional details.
8.2. All disputes are subject to the governing law and dispute resolution provisions outlined in the Terms of Service.
9. Contact
Refund inquiries: [email protected] AI ArchiTech, 28 Kutaisi St, Tbilisi, Georgia